We had a bad experience at the Longhorn Steak House over in (This one) Hiram Georiga back in January. So, we left that location and ended up eating at the Longhorn over (This one) in Marietta. (By, the way, the one in Marietta kicks butt! Awesome people and a great manager!)
But… My blog post is NOT to complain about the bad experience. It is to talk about what a great job Longhorns did in reacting to our bad experience.
After getting home that night, I went to their website and did a bit of complaining. I figured it would make me feel better and of course, I never expected a reply.
But, as my topic says, my faith was renewed. Not more than a week later, I received a call from Mike Samuel, the regional manager for the southeast. He listened to my story and came across as being very concerned that we had a bad experienced. He even insisted that he send us a $40 gift certificate for our next meal. (We used that tonight at the Marietta location.)
So anyway… A big “way to go” to Longhorns Steak House. Of course, I will never return to the Hiram location, but the Marietta location is almost as close and we will keep eating at that one.
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