Security and Technology Ramblings…

My vote for WORST product support ever goes to Western Digital.

I purchased a new network attached harddrive that has an obvious design flaw. I opened a ticket on the 19th of May asking for help.

Their claim is that they respond in 1 business day.

SIX days later on the 25th, I finally get a reply. You would expect it would be some sort of solution to my problem, right? No way. It’s a response asking me to reply if I still need help.

So, I wonder… Does this put me back into another six day queue? Here is their response so you can read for your self…


Dear John,

We apologize for the delay in responding to you. Due to heavy volume, we are currently beyond our normal turnaround of 1 business day.

We realize that some of you may have already found the answers to your questions. In an effort to respond to your needs more efficiently, please do one of the following:

If you have already found the answers to your questions and DO NOT REQUIRE a response from us, please DO NOT REPLY to this email.

If you have not found the answer(s) to your question(s) and DO REQUIRE a response from us, please REPLY to this email. In your reply, you can just state that you still need an answer to your questions. If you do not respond to this email, we will assume that you do not require a response from us.

Thank you for your patience and understanding

Western Digital Service and Support

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